Policies

ZILVI

Policies


Turnaround Times


Made with much love and care in our Noosa Hinterland Studio, all items are made to order and may take up to 3 weeks. During peak periods and during sales [current peak period 1 Nov 2017 - 8 Jan 2018], items may be subject to a 4-5 week turn around due to high volumes and the custom nature of our products. Please let us know via email if you require something sooner.


CHRISTMAS: Orders for delivery in time for Christmas close at 11.59pm Sunday 19 November. All orders placed after this time are not guaranteed to arrive in time for Christmas due to the high volume of custom orders at this time. However orders placed from 12am 20 November, you are welcome to pop 'For Christmas' in the notes at checkout and we will do out best to ship as many of these orders to arrive for Christmas as we can however we can't guarantee this.  All items are made to order in our workshop and studio in the Noosa Hinterland. Orders that don't arrive in time for Christmas will arrive in the first week of January. We thank you so much for your support in 2017.


SALE - code: SASSISONE Orders placed between 8pm AEST 30.11.17 and 11.59pm AEST 13.12.17 using code word: SASSISONE [30% off 'Celebrate' Collection'] will be shipped between Monday 08.01.18 and 12.02.18. 



Pricing


All prices are in Australian dollars and exclude GST [this is stated in the description of each item]. All Australian sales are charged 10% GST at the checkout on goods and postage.



Postage


All items are sent via regular mail with Australia Post. They are packaged safely using bubble wrap and posted in boxes to prevent items from being damaged in transit. Once your order has been shipped, Zilvi can accept no responsibility for loss or any damage to your package.

Zilvi takes no responsibility if an item does not arrive to you in time if needed for a gift or birthday party prop when this date is within the 3 week turn around or just outside of this time. You must allow shipping time from the 21 day period it may take to ship your order. All orders are shipped from Brisbane, Queensland, Australia.

You may upgrade your shipping to Express Post which will provide a tracking number and will cut the transit time to just 1-3 days within Australia. Please email enquiries@zilvi.com.au to arrange before purchasing.

Zilvi offers international shipping. Orders are sent by tracked shipping only which can be costly. Zilvi does not offer untracked shipping outside of Australia. The customer is responsible for all customs/duties fees, if applicable.



Privacy


Your privacy is important to us. All information collected is only used for the purpose of processing your order.

We will never give out or sell any of your information to a third party, or record any transaction details. PayPal is the only payment option offered as this is secure and private.



Exchanges


Zilvi does not accept exchanges for change of mind. Zilvi will happily replace items if they are not as per your order due to a fault by Zilvi eg painted a different colour to what you have requested, a word or name has been spelt incorrectly. Please contact via email with proof of fault with a photograph of the item. When an item is incorrect due to the fault of the customer eg you have provided the incorrect spelling of a name or requested the wrong colour or size, you will need to purchase a replacement.